Prices apply during business hours (09:00–18:00), Monday–Friday, except public holidays (MSK)
Quick start One week of guided onboarding for a fast, successful project launch | 0$ |
Integration development Requested integrations can be added to the product roadmap | 0$ |
Integration setup Configure integration with a third-party system | 50$ |
Support session One-time help within Pipeline 24 (up to 60 minutes). Undocumented areas are covered for FREE. | 20$ |
Consulting Consulting on topics outside our products (60-minute session). | 100$ |
Done for you One month of dedicated work: configuration, content, training, integrations. | 1000$ |
Incident investigation Service availability, troubleshooting, log analysis. | 50$ |
Recovery Services down? Database unreachable? We will try to restore operations. | from 100$ |
Technical support (monthly) One month of support: incidents, fixes on request (up to 3 tickets per day, routine questions; excludes full system outage). | 500$ |
Custom development Private, priority custom work — agreed individually; must not break core platform rules. | from 200$ |
Invalid ticket fee Please verify issues are not on your side (network, hardware) and relate to Pipeline 24 before opening a ticket. | 20$ |
Multipliers
Multipliers are applied for the reasons listed below, or at the engineer's discretion when appropriate.
| Name | Factor |
|---|---|
| Complexity — low | x1 |
| Complexity — medium | x2 |
| Complexity — high | x3 |
| Weekends / holidays (RU, BY, KZ) | x2 |
| Outside business hours (18:00–09:00) | x2 |
| After hours + weekend | x3 |