Orders
The core module of the platform.
- Dynamic views — list or kanban for orders; you choose which fields are visible to which users
- Filtering — find any customer at any time
- Change history — no event goes unnoticed
- Card open history — investigate incidents and monitor how staff work with records
- Delivery — postal shipments, tracking, and blanks in the order card and via API
- Documents — generate the paperwork you need on the fly
- Cart — line items, commissions, discounts, and revenue in one place
- Import/export — work with orders in spreadsheets for analysts
Delivery
Postal delivery and shipment management via the Pipeline 24 API.
- Types and providers — senders, delivery types, and carriers for your scenarios
- Tracking — shipment status in the order card and via API
- Post blanks — print from the order card or API
- Pipeline 24 API — create and manage deliveries from external systems
SLA
Rules and timers for the order: first contact and other process checkpoints.
- Order rules — set time limits for key stages, such as first contact
- Timers — countdown on the order card until the condition is met
- Alerts — approaching and breached deadlines stay visible
- Team visibility — managers and operators share the same timing picture
Catalog
Build product and service lists the way that fits you best
- Categories — work with the catalog by category
- Activity — enable or disable items as needed
- Bulk operations — import batch updates from Excel
Dispatch
Clear view of assignee workload
- Assign orders to team members
- Monitor workload
- Visual analytics aligned with your pipeline
- Monthly planning horizon
- Filter orders by geography and status
Reports
Five in-depth reports
- Filters — date range, sources, users, and more
- Fresh data — reports are built live and reflect the current state of your business
- Drill-down — sub-status views for a fuller picture
Users
Powerful role system
- Departments — group users for easier management
- Online — see who is active and for how long
- Geo — track field staff on the map and review movement through the day
- Orders — tailor the order card per role
- Status transitions — you define which moves each role can make
- Strict hierarchy — users only see roles they are allowed to see
- Active hours — limit when users can work
- Allowed IPs — allowlist addresses users may sign in from
Configuration
You define how the system behaves
- Flexibility — you define entities end to end, without rigid presets
- Pipeline — flexible rotation based on your entities and settings
- Notifications — SMS or Telegram by events on the order card
- Quick comments — preset snippets for faster work
Logging
Monitor every event in the system
- Transparent processes
- Inspect every change
- Investigate incidents
Analytics
Three slices with five projections each
- Coverage — five projections for a detailed view of your business
- Filters — sources, staff, statuses, and more
Finance
Your success in numbers
- Payouts — calculate compensation with flexible rules
- Balance — monitor the financial health of your business
- Payment control — no partner slips through the cracks
- Expenses — track and analyze spending
Geo
Extra dispatch tooling
- Users — track location and movement
- Customers — explore the geography of your work
Mobile
No boundaries
- Work from anywhere
- Great UX for field teams
- Full functionality on every platform
Integrations
Public API
- Public API — documented schemas for deep integration: accept orders, notify partners, and more
- Web — embed Pipeline 24 on your sites: messages, reviews, orders, analytics
- Import/export — export entities to universal formats for Excel, LibreOffice, Google Docs; import the same way
Long-term support
A partnership built to last
- Updates delivered — fixes and improvements reach your projects quickly
- Modern stack — no compromises on performance; we know speed matters for your team