Features
Orders, contact center, delivery, and automation in one workspace
Orders
Create orders and track them through completion. List or kanban view, fast search, history of changes and interactions
Delivery
Postal delivery: types, providers, tracking, and blanks — managed via the Pipeline 24 API
Automation
Sales funnel, SLA, and visual scenarios for orders and the contact center: notifications, status changes, delayed actions, and schedules
Catalog
Catalog your items, group by category, and search quickly from the order card
Users and roles
Control every button and menu item — full control over what each user can do
Settlements
Flexible payouts, rewards, and expense tracking for different user groups, with payment control for partners
Reports
Keep the metrics that matter in view — many reports across different dimensions
Location
Track field staff movement on the map in real time
WEB
Integrate with your websites. Built-in spam protection with manual blocking
API
Configure integrations, manage orders, forward orders to other systems, and more
Messaging
SMS, Telegram, push — flexible notification scenarios
Logging
Record every change in the system — monitor, investigate incidents, and find issues
Files
Store any file type and work with Word and Excel documents without leaving the CRM
Corporate chat
Internal team messenger — channels, direct messages, attachments, and activity log
Contact center
Lines, channels, and inbound request handling. Chat SLA and notifications are configured in Automation
Where it runs
Three deployment options — from managed cloud to a closed contour
How we differ
Private cloud — no vendor access to your data, and we never bind a card
Typical cloud CRM
Pipeline 24
Vendor access to orders
Often can look into your data
Private cloud without content access
Bank card
Usually required for trial or billing
We never bind a card
Encryption
Often HTTPS only
Optional end-to-end encryption
If you need your own contour
Usually only the vendor cloud
Self-hosted and ORANGE available
Getting started
Demo or a short trial
A full month free
Reliable
- 24/7 technical support
- Convenient and secure payment options
- Free onboarding until your migration is complete
- We listen to feedback and fold it into the roadmap
One month free
- Help migrating from other systems
- Free onboarding for the whole month
- No hidden fees
- Secure payment methods without storing card details
Quick start
- Low barrier to entry
- Ready to use right after sign-up
- Intuitive interface
- Detailed module documentation
- Interactive walkthrough on first login
- Need help? We are always here
API (integrations)
Open APIs for your ideas — auto-dial, tracking, partner networks, and more